Scope of services

The following terms and conditions govern all use of the website, (hereinafter PAELLA MARKET), and all content, services and products available on or through the website (collectively, the website). The Website is owned and operated by POWER ESTUDIO S.L. The Website is offered subject to your acceptance without modification of all the terms and conditions contained therein and all other operating rules, policies (including, without limitation, the PAELLA MARKET Privacy Policy) and procedures that may be published. from time to time on this Site by PAELLA MARKET (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the website, you accept compliance with the terms and conditions of this agreement. If you do not agree with all the terms and conditions of this agreement, then you will not be able to access the Website or use any services. Acceptance is expressly limited to these terms. The materials contained on this website are protected by applicable copyright and trademark laws. The trademarks, logos, and photographs of the manufacturers are their property.

Conclusion of the contract

Through our site any Customer can buy the online sales products shown on this website.
By clicking the “Add to cart” button, the Customer chooses the service or products that he intends to buy. By clicking on the “Checkout” button, the Client is directed to the page where she will confirm her intention to buy, making the payment for the services or products, using credit cards or other forms of payment indicated on the website. The purchase is subject to the accuracy of the data related to the credit card with which the Customer makes payments. Once the Client has clicked on the “Pay” button again, the contract is concluded.

Your registration obligations

In consideration of your use of the Service, you declare that you are of legal age to form a binding contract and that you are not prohibited from receiving services under the laws of Spain or other applicable jurisdiction. You also accept:
(a) provide truthful, accurate, current and complete information about yourself as requested in the Service registration form (the “Registration Data”) and (b) maintain and quickly update the Registration Data to keep it truthful, accurate, current and complete. If you provide false, inaccurate, outdated or incomplete information, or if PAELLA MARKET has reasonable grounds to suspect that such information is false, inaccurate, outdated or incomplete, PAELLA MARKET has the right to suspend or cancel your account and to reject part or all current or future use of the Service (or any part thereof).

User account, password and security

You can create a password and account designation to purchase, renew or update the Services. You are responsible for maintaining the confidentiality of the password and the account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify PAELLA MARKET of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. PAELLA MARKET cannot and will not be responsible for any loss or damage arising from your breach of this section.


To place an order, the customer must be at least 18 years old.
You, the user, must complete the personal data form found in the online store once you have accessed the page and clicked “place order”.
When the customer places an order, the customer will receive an order number.
PAELLA MARKET makes every effort to deliver the correct products to the customer with the confirmation of the corresponding order. However, there is the possibility of not being able to supply all products or orders due to lack of stock, or other setbacks that may occur. In such a case, we will inform the customer of the problem in question and offer an alternative product or the change of date for shipment. If the customer does not agree with our proposal, we will cancel the order and we will refund the amount paid for the products that could not be resent. 

In exceptional cases, the prices of the products in our online store may be incorrect or show erroneous prices. In the event that this occurs and the customer has received the order confirmation, we will contact with the aim of sending the modification and confirmation of the new budget with the correct price.
In exceptional circumstances, we may not have a product in stock, therefore delivery may be delayed. In these cases, the client will always be informed by email.
At any time before the order has been shipped, the customer can cancel it at no additional charge. After this time, canceling the order may generate additional costs. Once the order is in distribution, it will not be possible to cancel it.


General conditions

By selecting a product or service, you agree to pay PAELLA MARKET the rates indicated on the website (additional payment terms may be included in other communications).
All payments are sent to our commercial brand: Paella Market (Powerestudio S.L.) San Sebastián de los Reyes – Spain.

To supply the products, the Company must receive from the Customer a real email address and the information necessary to start the contracted service, through the purchase form.

Payment methods

PayPal and Credit Card

We use PayPal to finalize and pay for your order, you will provide your credit card number directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal website. The security of credit card payments is guaranteed by Paypal. The Paypal system encrypts the information to guarantee the security and privacy of the data entered. Paypal guarantees the security of payment by credit card: the transaction is managed and closed directly on the Paypal server. This payment instrument allows the cardholder to provide confidential information (card number, expiration date, name, etc.) directly to Paypal and not at the store or service provider that manages it. For more information on payment security, the Client can visit the website Customer agrees to notify the Company of any objection claims within 60 days from the date of receipt of debit. If not notified within the time limits, the Client will automatically waive any dispute.

Wire transfer

The client must make the final payment by bank transfer using the details provided. After completing the purchase, the customer will receive an automatic email with the bank details necessary for the transfer.

Important: for the transfer, you MUST include in the concept the order number that you will receive through the automated email. If the reference is not present, the order is classified as invalid and we will refund the amount.

Delivery of Goods

Products are shipped to the delivery address provided by the customer. The customer will have all the information about the products, final price, taxes and shipping costs at the checkout. Deliveries are calculated on the website checkout. The customer will bear the additional customs duties and charges for deliveries of PAELLA MARKET to countries outside the EU (third countries). 

Merchandise with any damage in transit will be replaced free of charge. The order will be dispatched from the day after receipt and payment agreement, excluding weekends and holidays. 

The delivery time is 2 or 3 business days in Spain, except in the Canary Islands, Ceuta and Melilla where it could be delayed due to customs. In the European Union from 3 to 6 days. Rest of countries may vary depending on the location and the transport companies. 

PAELLA MARKET is not responsible for possible delays caused by transport companies, but in the event of a problem in the shipment, we will specify possible options with the customer to correct the situation. It is the client’s responsibility to be present for the collection of orders. The transport company will make several attempts and in case of not being able to deliver the merchandise it will be returned to PAELLA MARKET. The amount of the order will be reimbursed to the customer, subtracting the shipping costs and expenses derived from the return.

Shipping costs

Shipping costs are borne by the customer, its price is detailed at checkout. Shipping charges and return insurance are not refundable.

Damaged packages

If your package is damaged, you MUST report it within 7 days of delivery via our email


PAELLA MARKET details the main characteristics of the products as far as possible, through technical descriptions provided by the associated manufacturers or through photographs illustrating the products.

Please read the product descriptions carefully before buying. Images shown may differ from final product. If you have any questions, please contact us before purchasing the product.

Guarantee and Validity of the products

The descriptions of the products displayed on the website are based on the information provided by the suppliers of PAELLA MARKET. Some images or videos related to products and trade names, trademarks or signs of any kind contained on the PAELLA MARKET website are found on the actual objects / products offered for sale to provide the most accurate and truthful information about the product and its characteristics, however, the user must take into account that they are exhaustive in nature.
All the products sold have been produced in accordance with strict quality controls by the manufacturer and comply with all the standards of the European Union.

Any product that is defective in manufacturing will be replaced without additional charges by a new one or by an alternative product corresponding to it. If the client wishes, the amount of the products will be refunded.
The client must inform PAELLA MARKET by writing to our email that they wish to return the product. In these cases, all costs arising from the return of the order will be borne by PAELLA MARKET, not by the customer.

Disclaimer of Warranty

In no case will PAELLA MARKET be liable for the incorrect use of the products or for lack of maintenance or incorrect use by the customer.
In these cases the guarantee is excluded, and the client will have to pay the additional costs that may arise from said return or refund.


The prices are those indicated on the website at the time of ordering, taxes are included. The prices on the site are editable at any time, without prior notice. Shipping costs have not been included in the prices listed on our website. The other additional expenses that may arise will be assumed by the buyer, who will be informed of all the amounts and the resulting final price before accepting the contract.

Taxes (European countries)

Products and services are shown with 21% Spanish VAT. European customers with a valid VAT ID do not pay taxes.

Taxes (Countries outside the European Union)

Countries that do not belong to the European Union are exempt from VAT. Deliveries made to destinations outside the European Union may incur additional costs and be subject to fees and taxes, especially those of a customs nature and on added value for imports. The totality of the expenses originated by the non-EU destination will be assumed by the client.

Right of withdrawal (Services and Goods)

Art. 97.1.i) LGDCU

The customer has the right to return the product, you can change it or return it within 14 calendar days after the order is delivered to obtain a refund of the amount. The costs of returning the package are always borne by the customer.

Contact PAELLA MARKET at the following email to report your return:

If the product is damaged, or with any anomaly, the customer is obliged to inform PAELLA MARKET immediately after receiving the product. PAELLA MARKET will then contact the Client.

Requirements to make a refund:

  • Products must be returned in the original packaging and / or in the box in which they arrived. If this is not possible, similar packaging should be used to avoid transport damage.
  • The product must be new and unused, without suffering any type of damage and with its intimate seals.
  • You must write to our email or attach a note on the package with the reasons for the return.

PAELLA MARKET will analyze the product before making the refund. If the product does not meet the return standards and requirements or if the status differs from that indicated by the customer, PAELLA MARKET may reject or reduce the amount to be refunded.
If everything is correct, PAELLA MARKET will contact the client with the details of the refund.

Exclusions of the legal right of withdrawal

Products with clear signs of damage from customer use or missing and incomplete items will not be refunded.

Art. 97.1.i) LGDCU, 103 LGDCU

The right of withdrawal will not be applicable to contracts that refer to:

a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.

b) The supply of goods that may deteriorate or expire quickly.

c) The supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

Discount Coupons and Offers

  • Discount coupon promotions are exclusively for the value of the product and are for single use only.
  • The discount coupons and offers on the website are valid during the period that details the promotion or the company.
  • The discount coupons are only valid for a minimum amount of € 70 except those indicated by PAELLA MARKET.
  • It is not allowed to reuse the coupons on the website, except in the cases or promotions indicated by PAELLA MARKET.
  • Only one discount coupon can be used for each purchase and they are not cumulative.

Service Compliance

If all the conditions in the “conclusion of the contract” are met, the Company will perform the sales service within the business days detailed in each service on the website. PAELLA MARKET will inform the client of the approximate delivery time of the orders.
Only business days are counted.
The Company may take more days due to failures or inconveniences that may arise in the management of the products. When this happens, customers will be informed.

Customer obligations

The Client may not use the computer services in a way that infringes the intellectual property rights of the authors of the products. The Client agrees not to use the Service contrary to ethical behavior, not to spam and not cause inconvenience to third parties. The Client agrees to indemnify the Company for the costs, damages or expenses derived from the use of the Service in a different way from this Agreement. The service is protected by applicable laws on copyright and intellectual property. Customer agrees to indemnify the Company for any loss, damage, liability or expense related to complaints against the user due to the fact that they have in any way used materials or products in connection with the Service in violation of any applicable rights law third parties to the terms of the contract.

Revisions and Errata

The materials appearing on the PAELLA MARKET website may include technical, typographical, or photographic errors. PAELLA MARKET does not guarantee that any of the materials on its website are accurate, complete or current. PAELLA MARKET may make changes to the materials contained on its website at any time without prior notice.


PAELLA MARKET has not reviewed all of the sites linked to its Internet website and is not responsible for the content of any such linked site. The inclusion of any link does not imply approval of the site by PAELLA MARKET. The use of any of these linked websites is at the user’s own risk.

Retention of the Terms of Service

To use the Service, the Client must carefully read these Terms and conditions of service: the use of the Service by the Client implies, therefore, a full knowledge and full acceptance of it. The Client agrees, once the procedure to use the Online Service is completed, to maintain these conditions of sale, in order to fully comply with the provisions of the EU regulations (directive 2011/83).
If you need more information or have any questions about our privacy policy or terms of use, please feel free to contact us by email at


We put our customer service at your disposal for any claim you wish to make. You can access it through the email address or by ordinary mail to the following email address PAELLA MARKET (Power Estudio SL) Calle Merce rodoreda 3, portal 2, 1º-C, 28702 San Sebastián de los reyes, Spain.

Privacy Policy

To read all the information about our privacy policy, click here: PAELLA MARKET privacy policy.

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