Return Policy

The user may revoke the purchase or withdraw from the contract within 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from when you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (by filling in the form or by email). If you have questions, you can contact directly info@paellamarket.com and we will indicate the steps to follow. Paellamarket will confirm receipt of your withdrawal.

If the cause of the return was that the returned item is defective or does not correspond to what was requested in the order, PAELLA MARKET (Power Estudio, S.L.), will bear the costs of the return and make a new shipment.

If the reason for the return is that the order does not satisfy you:

We will refund the amount of the product. The refund will be made no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

The customer must bear the shipping costs for returning the products.

The refund will be made using the same means of payment that was used in the initial transaction, unless you have expressly provided otherwise, and as long as it does not entail additional costs.

The company reserves the right to withhold reimbursement until the goods have been received, or until you have submitted proof of their return, depending on which condition is met first.

 

Withdrawal conditions:

1º It is necessary that the product is returned in its original packaging without tampering.

2º Products that have been made or personalized according to the consumer’s specifications will not be returned.

3º The refund of the amount paid will occur no later than within 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

 

If you have any questions about the return process, you can contact us at info@paellamarket.com or by phone at +34 659590136. Withdrawal form

 
 

Withdrawal form

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